Returns & Exchanges

We stand behind every product we make. If something isn't right, we'll make it right.

Returns

If you're not happy with your Toofy order for any reason, please reach out to us at hello@toofysmiles.com within 30 days of your purchase date. Include your order number and a brief note about the issue, and we'll take it from there.

We review every request personally and will do our best to make things right quickly. Please note that we do not provide prepaid return shipping labels, and return postage is the responsibility of the customer.

Refunds

Once your return request has been reviewed and approved, your refund will be processed to your original payment method for the product cost. Original shipping charges are non-refundable. Please allow a few business days for the credit to appear, as processing times vary by bank and card provider.

If you haven't seen your refund after 5 business days, check with your bank first. If you're still having trouble, email us at hello@toofysmiles.com and we'll help.

Exchanges

Received something damaged or defective? We're sorry about that. It's not the experience we want you to have. Email us at hello@toofysmiles.com with a photo and your order number and we'll get a replacement out to you straight away.

Late or Missing Orders

If your order hasn't arrived within the estimated delivery window, please check your tracking link first. If it shows as delivered but you can't locate it, or if tracking hasn't updated in several days, get in touch at hello@toofysmiles.com and we'll investigate with the carrier on your behalf.

We Are Here to Help

Questions about an order or anything else? Drop us a line. We typically respond within one business day.